FAQ

How do I purchase CS2 skins on your website?
To buy CS2 skins on our website, log in to your steam account, simply browse our assortment and add the items you need to your cart. When you are ready to checkout, follow the prompts to your trade link and payment details.
What payment methods do you accept?
We accept credit/debit cards. All payment information is securely processed through our payment gateway
Can I sell my own CS2 skins on your website?
Unfortunately, we do not offer a platform for users to sell their own CS2 skins at this time. However, we are constantly evaluating new features and services to improve our website, so stay tuned for updates!
How long will it take to receive my CS2 skins after purchase?
Once your payment is processed, you should receive your CS2 skins within a few minutes. If there are any issues with your purchase, our support team will be happy to assist you.
What happens if I receive a faulty or incorrect skin?
If you receive a faulty or incorrect skin, please contact our support team as soon as possible. We will work with you to resolve the issue and ensure that you are satisfied with your purchase
What is a Steam Trade URL?
There are multiple ways on how to Trade on Steam whereas directly inviting your Steam trading partner to Trade is fairly the fastest and safest method. However, when using Gambling, Item Selling, or Buying third-party websites you will have to locate your Steam trading URL to use those websites since they rely on automatical Steam trading systems.When using the individual Steam Trade URL, it allows you to send you an exchange offer regardless of whether the opposite trading partner is on your friend’s list or not.
How to get your Trade-URL (Browser Link)?
If your account possesses a Steam guard mobile protection, public privacy settings and is eligible having a unique Steam Trade URL make sure to follow these simple steps on how to find your Steam Trade Link:

1. You open this link http://steamcommunity.com/my/tradeoffers/privacy.
2. You will have to log in your Steam-Account, if you are already logged in you can go to point 3.
3. Your browser will pop off, and you can see three different parts of your Steam settings. You scroll down to the third section of this site.
4. The headline: Third party websites will present you the possibilitys with your Trade-URL
5. Now you can just copy this link, and send it to every one who wants to trade with you.

How to get your Trade-URL (Inside Steam)?
If your account possesses a Steam guard mobile protection, public privacy settings and is eligible having a unique Steam Trade URL make sure to follow these simple steps on how to find your Steam Trade Link:

Inside the Steam-App

1. Go to your Profile
2. Go to Inventory
3. Open: Trade Offers
4. Open: Who can send me Trade Offers?
5. The headline: Third party websites will present you the possibilitys with your Trade-URL
5. Now you can just copy this link, and send it to every one who wants to trade with you.

What is Steam guard?
To have an individual Steam Trade Link you will have to activate the Steam Guard protection for your profile first. Steam Guard is an extra level of security that can be applied to your Steam account. It protects your Steam credentials as well as your inventory when trading with other steam users. When possessing a Steam Guard protection you will also automatically be able to receive Steam Trade Requests from other users.
If I entered the wrong Trade-URL?
If you entered the wrong Trade-URL, please get in touch with us at support@planetofskins.com